Terms and Conditions
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TERMS AND CONDITIONS

By using the The F Era (“TFE”) website (www.thefera.com),  you are consenting to our terms and conditions as outlined below and in our Privacy Policy HERE.

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions apply to the relationship between you and us (which is Inside Out Mastery Ltd (IOM) and / or TFE ("us" "our" and/or "we").  Using the website www.thefera.com (or any successor or linked site) in any way means you accept to be bound by these terms and conditions. The "Site" or "Sites" includes the site on any device whether desktop, laptop, mobile, app or any other device where the site is accessible including indirectly via social media or other internet sites. If you are using our website in any way whether directly or indirectly or communicating with us by phone, email or voicemail, you are bound by these terms and conditions.

YOUR USE OF THE SITE

To access our website, you must be over the age of 18 and have the requisite mental capacity to enter into these terms and conditions. All information on the website is subject to change at any time without notice and we provide no warranty or undertaking that anything will remain on the site for any set period. Content may be removed if we see fit without notice.

You acknowledge that it is entirely your responsibility to check and ensure that you are complying with all laws and legislation that may apply to your own business in your country or further afield if applicable in your situation.

Neither we nor our employees, directors, advisors nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, reliability,  completeness, correctness or suitability of the information and materials found or offered on the website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies, mistakes, incorrect information or errors and we expressly exclude liability for any such inaccuracies, mistakes, incorrect information or errors. Content may also contain out of date information. Whilst we will do our best to keep the information up to date, we do not guarantee that it is up to date.

Business tutorials are expressly stated to be opinion and not advice.  It is 100% your responsibility to do your own research as to your own business and the viability of running a business in your own jurisdiction. We take no responsibility for the success or otherwise of your business.

Should you need any specific business advice if setting up your own business including tax advice, we advise that you always consult a competent professional such as an accountant, lawyer or tax adviser.

Your use of any information or materials on the website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the Website meet your specific requirements. It is your responsibility to ensure that your business complies with (i) any laws and regulations in your own country (ii) applicable tax and statutory laws within your jurisdiction. 

PRIVACY

By using the website, you are also subject to our privacy policy which you can find HERE. The Privacy Policy also governs the website and informs you of how we collect and use data. The Privacy Policy is part of the terms and conditions and also a stand alone agreement.

THE SERVICES

The company providing services is IOM. This site contains free and paid content.  IOM and any contractor, supplier, employee or other representative are providing an educational service. We do not give advice and nothing on this website or within our work is to be construed as advice.  We offer guidance and examples of practices we have used but it is your sole responsibility to determine what, if any, of those practices, may be suitable for your own life or business.  The content of the Website is for your general information and use only. It is opinion based and you should not rely on any information on the website as legal, financial or another form of advice.

1:1 COACHING SERVICES

Where you purchase 1:1 coaching with Suzi Belmont, the following additional terms apply. Sessions are delivered online via video call unless otherwise agreed in writing. You are responsible for ensuring you have a suitable internet connection and device to participate.

Cancellations or rescheduling requests must be made no less than 48 hours before your scheduled session. Sessions cancelled with less than 48 hours notice will be forfeited and no refund or replacement session will be offered. We reserve the right to reschedule a session in the event of illness or circumstances beyond our reasonable control, in which case a replacement session will be offered at a mutually convenient time.

Sessions may be recorded by us for internal quality purposes only. You may not record sessions yourself without our express prior written consent. Nothing said in a coaching session constitutes medical, legal, financial or therapeutic advice and the NOT MEDICAL ADVICE section of these terms applies equally to all coaching sessions.

Coaching and Mentoring is not therapy. Accessing coaching services does not create a therapist-patient relationship between you and us or between you, IOM, TFE and/or Suzi Belmont.

CONFIDENTIALITY IN GROUP PROGRAMS

Where you participate in any group programme, group coaching, live workshop, retreat, online community or any other group setting facilitated by us, you will inevitably be part of a space where other participants may share personal, sensitive or confidential information about themselves and their lives.

You agree that anything shared by other participants in any group setting, whether online or in person, including but not limited to any calls, group forums, community platforms, chat groups or workshops, is strictly confidential. You will not share, repeat, discuss or disclose any personal information shared by another participant to any third party, whether directly or indirectly, and whether publicly or privately.

This obligation of confidentiality applies during your participation in any programme and continues indefinitely after your participation has ended, whether that ending is voluntary or otherwise.

For the avoidance of doubt, this clause applies to information shared verbally on calls, in written messages, in community forums, in private messages between participants and in any other format within any group setting we facilitate.

Any breach of this clause may cause significant harm to another participant and will be treated as a serious breach of these General Terms and Conditions. We reserve the right to terminate your access to any programme or Service immediately and without refund should we determine, at our absolute discretion, that you have breached this clause.

Nothing in this clause prevents you from disclosing information where you are required to do so by law. 

LINKS TO OTHER SITES

From time to time the website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse such website(s) or agree with any content on those other websites and you acknowledge that we are not responsible for the content of the linked website(s).

From time to time, links on this website or in our content, emails or social media may be affiliate links. This means that if you click a link and make a purchase, we may receive a commission at no additional cost to you. We only refer to products and services we have used or genuinely believe may be of value, however this does not constitute an endorsement and it remains entirely your responsibility to make your own assessment of any product or service before purchasing. 

ONLINE PROGRAMS

The online program content is provided to you AS IS. You may access content for your information and personal use solely as intended through the provided functionality of the website and as permitted under these General Terms and Conditions.

We reserve the right to make any changes that we see fit to the website content and website functionality at our sole absolute discretion and without notice.  The website and course content is constantly being updated and is subject to change without notice.  We will wherever reasonably practicable, place a site notice of any material necessary work to be undertaken.

CURRENCY

Payments are taken in US$ or UK£.  If your bank account is in another currency, your bank may charge you a foreign currency conversion fee for processing the payment.  All foreign payments will need to be converted by your bank. You are responsible for any bank charges.

RECURRING PAYMENTS AND PAYMENT PLANS

Should you purchase services or products with recurring payments, you are agreeing to payment being taken on a recurring basis on the renewal date and you enter into a Billing Agreement with IOM.

By continuing to use the site or services you accept that the payment is recurring if that is the payment option you have selected (for example, a payment plan). Monthly payments are taken on or around the same day each month without additional notice. 

PRICE CHANGES

We reserve the right to change our pricing at any time. Should we increase the price of any recurring subscription or membership, we will give you no less than 30 days notice before the change takes effect. Your continued use of the service after that date constitutes your acceptance of the new price. If the new price is not acceptable to you, your only recourse is to cancel your subscription before the change takes effect.

CESSATION

We may terminate your services without notice at any time if you breach these General Terms and Conditions or if we otherwise determine in our absolute discretion that there is a valid reason to terminate your services. 

Should IOM cease trading for any reason, be declared bankrupt, insolvent or enter into any kind of administration or voluntarily close, it will end your right to access any paid for services. There is no obligation or liability whatsoever on IOM to return any funds paid to you should any such event happen. Further should either your death take place or should IOM cease to run services for any reason whatsoever or in any way, there is no liability to refund any payments to you.

REFUNDS

Should you purchase a digital product from us, you have the right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013. However, by ticking the relevant box at checkout and confirming that you wish to have immediate access to the digital product, you expressly consent to us providing the service immediately and acknowledge that you lose your right to cancel once you have accessed the product by logging in. If you have not accessed the product, you may request a refund within 14 days by notifying us at [email protected].

Should you wish to cancel and need our assistance, please email us at [email protected] during office hours of 10am to 5pm Monday to Friday (London GMT).

INTERRUPTION OF SERVICE

Although we try to ensure the website content is available 24 hours a day, 7 days a week to users, we cannot guarantee that the web interface will be operational and available to you all the time.  Accidents and incidents do happen, and you should not rely on continuous, uninterrupted access to the website. We will not be liable to you, and you will not be entitled to a refund, credit or damages if the website content is unavailable for any reason whatsoever. We will wherever reasonably practicable place a site notice of any necessary work to be undertaken.  If the website is down for any period (including permanently), we are not liable for any loss of use as our contractual obligations with you in terms of providing content are fulfilled within 24 hours of you becoming a member.

ACCEPTABLE USE OF CONTENT 

You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or enforce limitations on use of the website content.Our content is intended to provide you with access via the website only – content may not be saved on a hard drive or any other medium, and may not be used on other websites or devices.  You are prohibited from downloading website content unless you see a “download” or similar link displayed by us (not using third party software of your own).  You shall not copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any IOM content for any other purposes without prior written consent of IOM.

OUR MAXIMUM LIABILITY TO YOU 

If for any reason IOM were to cease, close or stop running, we are unable to provide a return of any payments made by you.If our software or hardware fails for any reason which results in us being unable to provide services we will not refund any amounts paid to us under any circumstances. In the event that you make any claim against us for any reason, our liability to you in respect of anything on the website is capped at $100.

You agree that under no circumstances shall we be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the site or service. Additionally, IOM is not liable for damages in connection with (i) any failure of performance, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus, or line or system failure; (ii) loss of revenue, anticipated profits, business, savings, goodwill or data; and (iii) third party theft of, destruction of, unauthorised access to, alteration of, or use of your information or property, regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arises in negligence, contract, tort, or any other theory of legal liability. The foregoing applies even if IOM has been advised of the possibility of or could have foreseen the damages. To the extent that any applicable law does not permit the exclusion or limitation of liability, our liability is limited to the fullest extent permitted by that law. In no event shall IOM’s cumulative liability to you exceed the total purchase price of the service you have purchased from IOM, and if no purchase has been made by you IOM's cumulative liability to you shall not exceed $100.

DEFINITION OF LIFETIME ACCESS

"Lifetime" means either at your death or upon IOM ceasing to operate the website or the business for any reason whatsoever - - whichever is sooner.  IOM could cease to operate for any reason whatsoever including closing for personal reasons, ill-health, bankruptcy, liquidation, insolvency or for any other reason it chooses.  You cannot leave your purchases to someone else at your death.  

PERSONAL USE

You agree that you may access the website and programs for your personal use only.  You are prohibited from copying, reproducing or distributing any content in whatever format.  You may not sell our content except as an authorised affiliate.  If you breach this provision you agree that you will be liable to account for profits, amongst other remedies.

You expressly agree that you may not replicate the content of this website or programs in any way.  You also agree that you will not: use any IOM program content whatsoever as teaching material in your classes; copy any content in any of your own business content; publish or otherwise use "knowhow" from our methodologies and content in your own website or materials.

All information and written supporting material contained within the program content is copyright of IOM and reproduction is not permitted in any format. Should you reproduce it in any format you will be deemed to have acted as an unauthorised agent and will (i) compensate us for any loss we may have suffered and our decision is determinative as to whether we have in fact suffered loss (ii) compensate us for any damage to reputation or hurt feelings and (iii) account to us for any profits made.  For the avoidance of doubt, you cannot post any examples of documents from paid for programs or website content to any social media sites or other internet sites or blogs. Should you attend in person courses, you are not permitted to replicate materials for use in those courses.

Your failure to comply with these General Terms and Conditions could result in a substantial loss of sales, profit and/or opportunity to us and legal action would likely be taken to recover such loss.  You agree that, should you use material from our programs making out it is yours on your own website, social media or otherwise, damages would not be a sufficient remedy, and that we shall be granted injunctive relief to stop such breach of these General Terms and Conditions. You accept that the jurisdiction would be England and to be bound by any judgement made in England. 

INTERNATIONAL USERS

The Website and the Services is controlled, operated and administered by IOM from the UK. If you access our Website or Services from a jurisdiction or location outside of the UK, you are solely responsible for compliance with your local laws. You agree not to use the Website or the Services in any country where it is prohibited by local laws, restrictions or regulations

FORCE MAJEURE

We shall not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these terms and conditions that are caused by events outside our reasonable control ("Force Majeure Event").  A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and you agree that the following shall all be Force Majeure Events:

• extreme weather conditions preventing Classes taking place, deliveries being delayed or the Website not working for any reason including, but not limited to winds, snow, rain, storm, fire or floods or any natural disaster whatever;
• impossibility or difficulties with the use of any relevant means of public or private transport for any reason;
• cancellation by any third party of related services;
• impossibility or difficulties with the use of public or private telecommunications networks including the internet for any access of any part of the Website;
• inability to receive materials ordered due to a third party supplier failure which was beyond our control;
• civil unrest, riots, strikes, transport delays and anything connected with such events;
• the failure of any computer or telecommunications system or hardware or software of any description; or
• the failure of the Website, affiliate interface or supporting or connected technology.

Our obligations under these General Terms and Conditions are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period.

In all cases, we will take reasonable steps to bring the Force Majeure Event to a close or to find a reasonable solution by which our obligations under these General Terms and Conditions can be performed despite the Force Majeure Event.  If this is not possible, we will discuss with you how best to address this.

INTELLECTUAL PROPERTY

ALL content on the Website and on any social media account controlled by us, including but not limited to Facebook, Instagram, Threads, TikTok, Linked In, X, YouTube, Pinterest accounts ("Our Social Media Accounts"), other online page or presence, book  and any other area whatsoever which we use for any reason is the intellectual property of IOM unless otherwise stated herein.  It is forbidden to use any photo, copy, text or other material from the Website for any reason. Downloading of any images, text, videos, online tutorials, documents or any material is strictly prohibited.  Should these General Terms and Conditions be breached, we reserve the right to take immediate legal action against you. If such action is in a small claims court, you expressly agree to pay our legal expenses if we succeed in any action.

In particular, we retain all Intellectual Property Rights in the Website and our Marks, and nothing shall be construed as granting any rights to you or any other person in respect of such Intellectual Property Rights.  Title to and ownership of all Intellectual Property Rights embodied by or otherwise incorporated into the content of the Website shall remain with us.  Except as expressly provided in these General Terms and Conditions, nothing shall be construed to grant to you any right, title or interest in or to such content.

For the avoidance of doubt, all intellectual property in our programs and other content on the website belongs to IOM. You accept this by confirming these terms and conditions when you join the site.

"Intellectual Property Rights" means all intellectual property rights wherever in the world arising, whether registered or unregistered (and including any application), including copyright, know-how, confidential information, trade secrets, business names and domain names, Marks, patents, petty patents, utility models, design rights, semi-conductor topography rights, database rights and all rights in the nature of unfair competition rights, rights to sue for passing off or privacy right.

"Marks" means any and all trademarks, trade names, service marks, trade dress, logos, URLs or identifying slogans of IOM whether or not registered. 

DISCLAIMERS

By using the website, you are also subject to our disclaimers. The Disclaimer clauses and details any limitations we are providing in connection with the use of this website in addition to any in these general terms and conditions.

We have undertaken every effort to accurately represent information in our programs and content on the Website and as part of our Services. However, there is no guarantee of any specific result or outcome. Each user of the Website and Services comes to the Website and Services with their own unique background and life experiences. It is up to you, the user, to make decisions for yourself as to what is best for you. We cannot guarantee success or positive outcomes merely based on the purchase and use of our Services or Website.

There is no guarantee that you will get any specific result or earn any specific amount of money using the Services or information provided on the Website. 

When we showcase testimonials, we showcase truthful and exceptional results which may not reflect the average experience. You should not rely on any results or information as any kind of expectation, promise, guarantee or likely outcome from our Services. Your results are determined by a number of factors which are unique to you including, but not limited to, your experience, your mental wellbeing, your financial condition, your skill set, your life experience, your level of education, your effort and changes within the economy and the market. 

Working on your mindset, energy, inner world and your business success carries risk and your use of any information contained within this Website, within our Services or our content is entirely at your own risk. We provide content without any express or implied warranties. 

MENTION OF THIRD PARTIES

Should you continue to use our site or Services you are agreeing that you, and you alone, are responsible for any decision you make about your business, life, health, wellbeing or relationships. Sometimes, we, our directors, employees or staff may refer to other products, services, coaches, consultants, and/or experts. Should we do this, it is never intended as an endorsement or statement that the information provided by the other party is accurate. It is always your sole responsibility to make checks and carry out your own investigations about other Company’s products, services, coaching, therapy or consulting work.

TESTIMONIALS

You will find testimonials from clients and customers of us and Suzi Belmont on the Website. These reflect statements made by clients and/or past customers. However, just because one client has achieved results does not guarantee you will achieve the same results. You recognise that testimonials are not a guarantee of your own results or results that any one else may obtain. 

NON-DISPARAGEMENT

By purchasing any of our Services or accessing the Website, you agree that you will not make, publish or communicate to any person or entity, whether publicly or privately, any defamatory, disparaging or negative remarks, comments or statements about IOM, TFE, Suzi Belmont, our Services, our programs, our content or any of our directors, employees or staff. This includes but is not limited to comments made on social media platforms, review sites, forums, podcasts, blogs or any other public or private online or offline channel.

This clause does not prevent you from making a complaint to us directly in accordance with our COMPLAINTS process, nor does it prevent you from making any statement that you are legally entitled to make. It is not intended to prevent genuine and lawful feedback provided through appropriate channels.

Should you breach this clause, you acknowledge that such breach may cause damage to our reputation and business and that damages alone may not be a sufficient remedy. We reserve the right to seek injunctive relief or any other remedy available to us under English law in addition to any claim for damages or loss of profits.

NO GUARANTEES

We do not guarantee any results whatsoever as a result of you taking any specific action, whether recommended by us or not.

 Nothing on this Website or in the Services is to be construed as advice. It is opinion. Your ultimate success or failure in what you are seeking to achieve is the result of your own efforts, your life situation, and multiple other factors that may affect your results, many of which may be unknown to us. You recognise that prior results do not guarantee the same or a similar outcome at a later date. In any business, there is always an element of good timing and good fortune. 

NOT MEDICAL ADVICE

Anything on this Website or contained within the Services (whether paid or free) or stated by Suzi Belmont or us (including on social media channels and the podcast) does not constitute medical or professional advice, diagnosis or treatment. Content provided by Suzi Belmont or us, this Website (and social media pages) are intended to provide general information for educational purposes only. 

Anything said or written or in any way communicated should NOT be taken as a replacement for medical, clinical, professional advice, diagnosis or medical intervention. If you take any action or inaction as a result of interacting with us, the Website, its Services or any of our social media channels or information resources, this action or inaction is based solely on your own decision and we, Suzi Belmont or any of the directors, employees or staff cannot be held responsible for your action or inaction or any consequences, whether foreseen or otherwise. 

Accessing or otherwise using the Website, the Services, the social media channels (including the podcast) does not create a therapist - patient relationship between you and us. If you choose to contact us to provide personal or medical information this also does not create any therapist patient relationships between you and us. Nothing in this Website, the Services or any of our information products or social media (including the podcast) intend to establish a therapist-patient relationship or to replace the services of a medically trained therapist, doctor or health professional and cannot be used to substitute for professional mental health, medical advice, diagnosis or treatment. 

You recognise that all information on the Website, contained within the Services or otherwise is consumed by you at entirely your own risk and you agree to assume all such risks as your responsibility. 

The same applies to all content shared on our podcast and social media channels. Anything communicated via those platforms is for general educational and informational purposes only and is subject to these terms and conditions in their entirety. 

LOCAL TAXES

You are responsible for paying all taxes, levies, and duties that are relevant in your local jurisdiction.

AMENDMENTS AND CHANGES TO THESE TERMS AND CONDITIONS

These terms and conditions bind you from the moment you use this Website. We reserve the right to amend these terms and conditions at any time and for any reason at our sole discretion.

Any changes will take effect 30 days after we post the updated version on the Website. Publishing the updated version on the Website will constitute notice of any such changes. We therefore advise you to regularly read these terms and conditions so you are aware of any updates.

If any modification is unacceptable to you, your only recourse is to cease your use of the Website before the changes take effect. Your continued use of the Website following the posting of updated terms will constitute your binding acceptance of those changes.

COMPLAINTS

We take all feedback seriously and want to resolve any issues as quickly as possible. If you have a complaint, please contact us in the first instance at [email protected] during office hours of 10am to 5pm Monday to Friday (London GMT). We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days. We ask that you give us the opportunity to resolve any complaint before taking any further action.

SUPPORT

If you experience any queries or problems please contact us on [email protected] during office hours of 10am to 5pm Monday to Friday London GMT.

ENTIRE AGREEMENT

Unless otherwise stated in this agreement, this agreement, along with the Privacy Policy and Disclaimer, constitutes the entire agreement between you and us with respect to the Website and the Services and it supersedes all prior or contemporaneous communications, whether electronic, oral or written, between you and us.

ILLEGAL TERMS

If any court or competent authority finds that any provision of these General Terms and Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these General Terms and Conditions shall not be affected.

GOVERNING LAW AND JURISDICTION

These General Terms and Conditions and any matter relating to IOM (including non-contractual matters) are governed by English law, and you and we agree that any dispute shall be subject to the exclusive jurisdiction of the courts of England – i.e. that any litigation must be brought before the English courts.

PRIVACY POLICY

For extra explanation, we have highlighted certain features of our disclaimers and our privacy policy on pages of the website(s). These pages may not include all relevant disclaimers and privacy policies from the full terms and conditions. You acknowledge that the full terms and conditions here still apply to those pages as the entirety of the Terms and Conditions includes the privacy policy and the Disclaimers pages.